RETURN & REFUND
Our wish is obviously that you wear your hat on your head and not that it remains in the bottom of a closet! That’s why we offer to reimburse you if it does not suit you … Nevertheless, be aware that our hats are molded, manufactured, dressed and adjusted according to the wishes of your order !!!
You have 14 days from receipt of your order to return your product. In order to ensure the return of your order in the best conditions, La Cerise sur le Chapeau invites you to follow the following procedure:
_ Contact customer service by e-mail [email protected] to make your return request specifying your order number. A Colissimo return voucher will then be sent to you by e-mail. The return is at the risk of the customer.
_ You must return your hat to its original condition, without being worn, with all the labels attached and intact, in its complete shipping packaging to the following address:
La Cerise sur le Chapeau c/o La Fabrique Générale,
2 bis rue Léon Cosnard
75017 Paris France.
La Cerise sur le Chapeau reserves the right not to accept products that do not meet these conditions of return.
_ Upon receipt of your return, our quality department will validate the conformity of the return to the acceptance criteria. This will give rise to a refund equal to the total amount paid by the Customer, that is to say the purchase price of the product (s) purchased, excluding any delivery costs. The return of an order is indicated as a negative operation.
Refunds will be made according to the payment method and the currency used at the time of purchase. La Cerise sur le Chapeau will refund the returned product within a maximum of 30 days after receipt.
For all information and questions, the team of La Cerise sur le Chapeau is available:
_ By Tel: 01 40 59 07 86 / OR 01 45 49 90 53 from Tuesday to Saturday, except bank holidays, from 11 am to 7 pm
_ By e-mail: [email protected]